Refund policy

Return Policy

All products are covered by the Original Equipment Manufacturers Limited Warranty by Torq-Masters Industries Inc. We maintain a staff of highly trained technical consultants to assist in the manufacturers warranty service for repair or exchange if any of our products prove defective. All sales are final. Any returns must be shipped freight prepaid to the location specified on our Return Material Authorization. No returns will be accepted without a Return Material Authorization.

Defective Returns

A Return Merchandise Authorization (RMA) number for defective returns can only be issued for repair or exchange, at our discretion. All requests for returns, repairs or exchanges are governed by the Manufacturers Limited Warranty.
A product must be diagnosed “defective” by the technical consultants prior to RMA issuance. All diagnoses are based on representations by the purchaser of the product and a final determination is dependent on the analysis of the returned product.
If a returned product is determined to have been improperly installed, been modified or the failure was not covered under the Manufacturers Limited Warranty the product will be returned to the owner at their expense.

Non-Defective Returns

Torq-Masters Industries Inc. will not accept any products for return after 15 days from the date of delivery to the customer. No return will be accepted without an RMA having been issued. Any product returned without an RMA will be rejected at the door, and risk of loss is strictly that of the owner of the locker.

A minimum restocking charge of $25 will be charged for new products that can be immediately returned to stock without any refurbishment. If any refurbishment is required we will notify you of the cost before taking any action. If you decide you do not wish for us to refurbish and return to stock for the 20% fee plus costs we will return the locker to you at your expense.

No product will be accepted back for credit if it has oil on the metal, or shows any signs of use.
To obtain an RMA send an email to info@skottle.com outlining the reason for the return, order number, date of purchase, name and address of owner, phone number and email. You will receive your RMA number and instructions within 48 business hours.

The RMA policy of Torq-Masters Industries, Inc. cannot be modified or waived by any dealer or employee.

Torq-Masters Industries

154 Cobblestone Court Dr. 

Victor NY 14564

585-723-1489

Email: INFO@skottle.com